Privacy Policy for Terrapin Treats
This Privacy Policy describes how Terrapin Treats, located at 82 Telok Ayer Street, #01-08, Singapore, Singapore, 048467, collects, uses, and discloses your personal information when you visit or make a purchase from our site.
Information We Collect
We collect information to provide and improve our services to you. This includes information you provide directly to us, information collected automatically, and information from third parties.
- Personal Information You Provide: When you place an order, sign up for our newsletter, make inquiries, or engage with our services (artisan bread baking, custom cake design, patisserie, catering, specialty pastry production, confectionary, dessert wholesale), you may provide us with personal information such as your name, email address, phone number, shipping address, and payment information.
- Automatically Collected Information: When you access our online platform, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our site, and information about how you interact with our site. We refer to this automatically collected information as "Device Information."
- Information from Third Parties: We may receive information about you from third-party services that help us provide and improve our services, such as payment processors or analytics providers.
How We Use Your Information
We use the personal information we collect for various purposes, including:
- Processing and fulfilling your orders for our baked goods and services.
- Communicating with you about your orders, inquiries, and promotions.
- Improving our products, services, and online platform.
- Personalizing your experience on our site.
- For marketing and advertising purposes, such as sending you newsletters or special offers, with your consent where required.
- Detecting and preventing fraud and other illegal activities.
- Complying with legal obligations.
Sharing Your Personal Information
We may share your personal information with third parties to help us use your personal information, as described above. For example:
- We use payment processors to handle transactions securely.
- We use analytics tools to help us understand how our customers use our site.
- We may share your information with delivery partners to fulfill your orders.
We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Your Rights
If you are a resident of the European Economic Area (EEA) or other regions with similar data protection laws, you have certain rights regarding your personal information:
- The right to access the personal information we hold about you.
- The right to request that your personal information be corrected, updated, or deleted.
- The right to object to our processing of your personal information.
- The right to request restriction of processing.
- The right to data portability.
- The right to withdraw consent.
If you would like to exercise any of these rights, please contact us using the contact details provided below.
Data Retention
When you place an order through our site, we will retain your order information for our records unless and until you ask us to erase this information.
Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Changes to This Privacy Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by mail at the following address:
Terrapin Treats
82 Telok Ayer Street, #01-08
Singapore, Singapore, 048467