Terms and Conditions for Terrapin Treats

Welcome to Terrapin Treats. These Terms and Conditions govern your use of our online platform and the services we provide, including artisan bread baking, custom cake design, patisserie, catering for events, specialty pastry production, confectionary, and dessert wholesale. By accessing or using our services, you agree to comply with and be bound by these Terms.

1. Acceptance of Terms

By accessing or using our online platform or engaging with any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must not use our services.

2. Services Provided

Terrapin Treats offers a variety of bakery services including, but not limited to:

Specific terms and conditions may apply to individual services, and these will be communicated to you at the time of order or inquiry.

3. Ordering and Payment

All orders are subject to availability and confirmation. Prices for our products and services are subject to change without notice. Full payment or a deposit, as specified during the ordering process, is required to confirm an order. We accept various payment methods as indicated on our online platform or at the time of purchase.

4. Cancellations and Refunds

Cancellation policies vary depending on the service ordered, particularly for custom cakes and catering events. Please refer to the specific cancellation policy provided at the time of your order. Generally, refunds may be subject to administrative fees or may not be available if insufficient notice is given, due to the bespoke nature of many of our products.

5. Product Quality and Allergens

We take pride in the quality of our products. While we make every effort to avoid cross-contamination, all products are produced in a facility that handles common allergens, including dairy, eggs, wheat, nuts, and soy. It is your responsibility to inform us of any allergies or dietary restrictions when placing an order. We cannot guarantee a completely allergen-free environment.

6. Intellectual Property

All content on our online platform, including text, graphics, logos, images, and software, is the property of Terrapin Treats or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

7. Limitation of Liability

Terrapin Treats shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use our services; (ii) any conduct or content of any third party on our services; (iii) any content obtained from our services; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms.

10. Contact Us

If you have any questions about these Terms, please contact us:

Terrapin Treats

82 Telok Ayer Street, #01-08

Singapore, Singapore, 048467

Phone: +65 6789 1234